About
Accomplished leader with extensive experience launching innovative
products and spearheading high-impact initiatives for global
ecommerce and financial platforms.
Known for integrating complex systems to support rapid business
growth and market expansion, while driving operational improvements
through scalable billing systems and automated financial processes.
Recognized for delivering substantial cost savings and stronger
operational effectiveness by aligning product strategy with business
priorities.
Skilled in bridging executive stakeholder concerns and translating
complex ideas into clear product requirements and effective
go-to-market strategies.
Experienced in leading cross-functional teams and delivering
innovative solutions that align organizational goals with measurable
outcomes.
Experience
Director, Product Management, Global Financial Services/PB Bank
Nov 2024 - Present
Pitney Bowes · Toronto, Ontario, Canada
Director, Product Management, Commerce Services
Jan 2021 - Oct 2024
Pitney Bowes · Toronto, Ontario, Canada
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Owned the end-to-end billing product stack for a global
ecommerce business exceeding $1B in annual revenue, including
pricing, invoicing, cost allocation, and financial reporting.
-
Expanded billing capacity 5x to support logistics growth to 200
million parcels annually.
-
Led ERP financial-accounting migration from Oracle to SAP,
reducing strategic reporting latency from multiple days to
same-day.
-
Introduced tax calculation and presentation in billing to enable
logistics expansion across Canada, the UK, and the EU.
-
Directed financial integration of a multi-million-dollar TMS,
automating accounting, auditing, and payments for US
middle-mile and final-mile transportation invoices.
Senior Product Manager, Commerce Services
Feb 2017 - Jan 2021
Pitney Bowes · Greater Toronto Area, Canada
-
Led consumer payments and risk management for Borderfree
cross-border retail operations spanning the US, UK, EU, and
Australia.
-
Built a payment stack enabling local processing for Visa,
Mastercard, and additional networks across 12 key markets.
-
Reduced interchange and FX costs across $400M+ annual
transaction volume.
-
Improved shared-services efficiency by integrating FX risk
management with SAP banking and treasury modules.
Product Manager, Online Services
Jul 2011 - Jan 2017
Cambridge Global Payments (now Corpay Cross-Border) · Greater
Toronto Area, Canada
-
Established product management practices in a high-growth
corporate payments organization.
-
Led development of a web platform supporting international
payments, FX hedging, and OFAC compliance screening.
-
Launched web platform, REST APIs, and mobile capabilities for
international payments and FX contracts.
-
Targeted US credit unions by delivering a comprehensive OFAC
compliance module.
Sales Consultant
Jun 2010 - Jul 2011
Travelex
-
Partnered with North American sales teams to market and
implement payment products for corporate and university sectors.
CTO
Jan 2009 - May 2010
Caddyshank Inc
-
Led technology strategy at an early-stage startup focused on
golf ecommerce, revenue optimization, and mobile applications.
Technical Specialist
Aug 2005 - Apr 2008
Infosys Technologies Ltd
-
Consulted in the software research division on Service-Oriented
Architecture and web services for enterprise clients.
Education
MBA, Consulting, Entrepreneurship
2008 - 2009
Queen's University
- Activities: Consulting Club, Tricolor Venture Fund.
-
Nominated as a Class Valedictorian candidate and ranked in the
top 5 of the class.
Bachelor of Technology, Computer Science and Engineering
2001 - 2005
Cochin University of Science and Technology
